Shopping in-store & online
You can now place online orders with either Standard Delivery or using our Click & Collect service for fashion, home and beauty.
Our stores are open as usual and our brilliant colleagues look forward to serving you.
Online Shopping
How can I check my online orders?
How can I check my online orders?
You’ll find a summary of all your online orders in the ‘Your Account’ section of our website. You’ll find all the details on the Home screen or just click here to go there now.
How does my wishlist work and where can I find it?
How does my wishlist work and where can I find it?
The Wishlist feature allows you to save items you love for later. Here’s how it works:
Logged-in users: When you are logged into your account, you can access and use your wishlist across all your internet browser by using this link means you can add items to your wishlist on your laptop and view them later on your tablet or phone.
Not logged-in users: You can still use the wishlist without logging in, but your wishlist will be tied to the device you are using. This means if you add items to your wishlist on your phone, you won’t be able to see them on your laptop unless you log in.
Wishlist on the app: Currently, the wishlist on the Marks & Spencer app is separate from the wishlist on the website. This means that for the time being the items saved on the app will not be the same as the ones you can see on your internet browser.
Scan & shop in M&S stores
Where can I use Scan & Shop?
Where can I use Scan & Shop?
In selected stores, you can use one of our in-store Scan & Shop devices while shopping.
Do I need to have a Sparks account to use Scan & Shop?
Do I need to have a Sparks account to use Scan & Shop?
Yes, Scan & Shop is an exclusive feature available to Sparks customers, along with many other tailored offers, rewards and promotions that Sparks has to offer.
Do I need to scan every item?
Do I need to scan every item?
Yes, including ‘Buy one, get one free’ items and multibuys to ensure discounts are applied and you pay the right price.
Can I use my own bags?
Can I use my own bags?
Definitely, we encourage it to reduce plastic waste. As you scan items put them straight in your bag. If you do not have a bag, pick one up from a bag stand and scan the barcode on the bag.
How do I scan products that don’t have barcodes?
How do I scan products that don’t have barcodes?
For bakery items simply scan the barcode on the shelf ticket or type in the 3 digit code. For loose fruit and veg use the scales provided near self service tills to print a ticket and scan the barcode.
Why is Scan & Shop not working for me?
Why is Scan & Shop not working for me?
If the issue relates to one of our in-store Scan & Shop devices, speak to one of our colleagues who will be happy to help you.
Shopping In-Store
Is Click & Collect available?
Is Click & Collect available?
Yes, Click & Collect is now available for fashion, home and beauty online orders. You can see all available collection dates at checkout.
Which stores do bra fittings and how can I book/cancel my appointment?
Which stores do bra fittings and how can I book/cancel my appointment?
To find which stores have our in-store bra fit service, click here. You can also get expert help online with our easy-to-use bra fit calculator and guide to find your perfect fit.
To move or cancel your bra fit appointment, please use the link in your appointment confirmation email.
Which stores do suit fittings and how can I book?
Which stores do suit fittings and how can I book?
To find which stores have suit fittings, click here. To book an appointment, please call or pop into store.
Get in touch
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